Wildz Privacy Policy

We at Wildz Casino take your privacy seriously, and this policy explains how we collect, use, store, and protect your personal information when you visit our online casino or use any of our services. Whether you are completing a Wildz login for the first time or you are a long-standing member of our platform, we want you to understand exactly what happens to your data. By creating an account, submitting a Wildz bonus code, or otherwise using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Wildz Casino is owned and operated by Granturo Malta Ltd, a company registered in Malta under company registration number C107733, with its registered address at Tower Business Centre, Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. We are a member of the Wildz Group and hold a licence issued by the Malta Gaming Authority under licence number MGA/B2C/1079/2025. As the data controller, we are responsible for deciding how and why your personal information is processed when you use Wildz online casino services in Canada.

Information We Collect

When you register for an account, complete a Wildz casino login, make a deposit, or claim a Wildz casino bonus code, we collect a variety of information necessary to provide our services and comply with our regulatory obligations.

• We collect your full name, date of birth, address, email, and phone number when you register.
• We gather identity verification documents such as government-issued ID and proof of address.
• We record your payment details when you use Interac e-Transfer, credit and debit cards, Apple Pay, or MiFinity for deposits and withdrawals.
• We track your gameplay activity, betting history, and use of features such as free spins, cashback, or a Wildz no deposit bonus, to improve our services and monitor responsible gambling indicators.
• We collect technical data including your IP address, device type, browser information, and login timestamps whenever you access the Wildz casino app or our website.
• We log your communications with our support team, including live chat transcripts and emails sent to support@wildz.com.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating Wildz Casino as a licensed online casino. Our primary uses include verifying your identity, processing deposits and withdrawals, administering promotions such as our welcome bonus, Levelz free spins, and Loyalty+ cashback, and ensuring compliance with anti-money laundering and responsible gambling regulations.

• We use your data to authenticate your Wildz casino login and secure your account against unauthorised access.
• We use your financial information to process transactions and enforce our withdrawal limits and pending time requirements.
• We analyse your activity to personalise offers, including tailored Wildz bonus codes and reload bonuses.
• We use your contact details to send you service messages, account notifications, and, where you have consented, marketing communications about Wildz casino promotions.
• We monitor your play patterns to identify signs of problem gambling and to support our responsible gaming commitments.

Legal Basis for Processing

We process your personal data on several legal grounds, depending on the purpose. We rely on the performance of our contract with you to manage your account and process transactions. We rely on our legal obligations under Maltese and Canadian regulations to conduct identity verification and prevent fraud. Where you have given consent, such as for marketing emails or optional cookies, we rely on that consent, which you may withdraw at any time. We also rely on our legitimate interests to improve our platform, prevent abuse of promotional offers, and maintain the security of our systems.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with select partners where necessary to operate Wildz Casino effectively.

• We share data with payment providers, including those processing Interac e-Transfer, Interac eCashout, credit and debit card transactions, Apple Pay, and MiFinity, to complete your deposits and withdrawals.
• We share information with identity verification providers to confirm your age and identity in line with our licensing obligations.
• We share limited data with our game providers, such as Play'n GO, NetEnt, Pragmatic Play, Evolution, and others listed on our platform, to enable gameplay and record results.
• We may share data across the Wildz Group, including with Beazt, Caxino, Wheelz, Spinz, and Tuplaus, particularly in relation to pooled Loyalty+ cashback tracking.
• We disclose information to regulators, including the Malta Gaming Authority, when legally required.
• We may share data with law enforcement authorities where we are compelled to do so or where we suspect fraudulent activity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and Wildz casino mobile platform. These technologies allow us to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. We use both session and persistent cookies, as well as analytics tools, to measure traffic and improve our services. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of Wildz Casino, including your ability to complete a Wildz casino login smoothly.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including ongoing regulatory, accounting, and reporting obligations. Even after you close your Wildz Casino account, we may retain certain records for a period required by Maltese gaming law and Canadian financial regulations, typically several years, to satisfy anti-money laundering and audit requirements.

Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of sensitive data, secure servers, restricted internal access, and regular security assessments. While we take every reasonable step to safeguard your information, no system is entirely immune to risk, and we encourage you to use a strong password and keep your Wildz login credentials confidential.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data, and we are committed to honouring these rights promptly.

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your information appropriately.

To exercise any of these rights, you can contact us at support@wildz.com, and our team will respond in accordance with applicable data protection laws.

International Data Transfers

As we operate Wildz online casino services from Malta while serving players in Canada, your data may be transferred and processed outside of your home country. We ensure that any such transfers are conducted with appropriate safeguards in place, consistent with applicable data protection standards, to protect your information wherever it is processed.

Responsible Gambling and Age Verification

We are committed to responsible gambling and use the personal data we collect, including your date of birth and identification documents, to confirm that you meet the minimum legal age requirement before you can access Wildz Casino. We also use behavioural data to detect potential signs of problem gambling and to offer tools such as deposit limits and self-exclusion where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Whenever we make significant changes, we will notify you through our website or by email. We encourage you to review this policy periodically so that you remain informed about how we protect your data when you use Wildz Casino.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our support team via live chat, available 24/7, or by emailing support@wildz.com. We are here to address any concerns you may have about your privacy while enjoying everything Wildz Casino has to offer.